Neill Harris

Executive Director Product Marketing

NCR Atleos

Industry or Sector:
Banking

Role at Technobank 2026:
Speaker (individual presentation)

Topic of your presentation or panel at Technobank 2026:
From hype to human value: Crafting the next generation of retail self-service banking

Short Professional Focus relevant to Technobank:
As AI shifts from experimental to table stakes, retail banking faces an urgent challenge: how to distinguish meaningful innovation from noise. This session explores how financial institutions (FIs) can move beyond theoretical possibilities to create tangible, customer‑led experiences that matter. We’ll examine the evolving dynamics of branches, digital channels, security and compliance pressures, as well as supplier ecosystems—revealing where the industry must strike a delicate balance to progress responsibly. Through real-world examples and future‑focused thinking, we’ll unpack how FIs can lead with self‑service experiences, apply AI with purpose, and stay true to the people they serve. This presentation explores how FIs can harness AI innovation to deliver secure, efficient and sustainable services across every touchpoint—from the branch, to the ATM, to the digital ecosystem.

LinkedIn Profile Link:
https://www.linkedin.com/in/neill-harris-8435064/

Speaker Biography:
With more than 25 years of experience in the Financial Self-Service industry, Neill has developed deep expertise and insight across the sector. Over the years, he has played a key role in shaping and executing NCR’s Financial Services product marketing strategy. He leads the creation and delivery of high value, innovative sales enablement assets, demand generation campaigns, and strategic marketing programs. Before taking on his current role, Neill worked across a range of functions, including Competitive and Business Intelligence, Marketing Communications, and Product and Solutions Marketing. Today, he spends much of his time engaging with customers and many of the world’s leading banks—demonstrating how Self-Service technologies can support customer strategies, unlock new value, and address critical business challenges.